System Administration Service

Our administration service takes all the hassle out of managing your portal's admin functions and lets you focus on running your fleet. MMV reviews the system periodically and automatically makes changes to keep the portal functioning as efficiently as possible.

What we offer

• Periodic review of system settings against your processes (Month 1 & Month 7). Improvements implemented subject to your approval.
• Advanced preview of noteworthy updates that may improve your system.
• New updates automatically implemented with all relevant settings modified to suit your system, subject to your approval.
• 20 hours of training included over the 12-month contract. Additional training charged at $225 per hour (20% discount on standard fee). No more than 6 hours per month.
• Ongoing administrative support (see scope below).
• Creation of up to 4 form templates per month, modification of up to 8 form templates per month, or a combination (e.g. 2 new + 4 modifications in a month). Forms over 2 pages use additional modification slots per page.

Administrative support scope

Included:

• Modifying permissions system-wide
• Creating or modifying triggers and automations system-wide
• Uploading manuals and manual sub-sections
• Updating crew profile settings
• Adding/modifying vessels and sub-accounts
• Creating or modifying crew and vessel mandatory document templates
• Implementing and modifying Hours of Rest module settings
• Modifying sub-account homepages
• Uploading Fleet Documents and adding relevant alerts
• Adding or modifying vessel mandatory tasks
• Adding or modifying user roles and users
• Creating or modifying module reports
• Implementing features not currently used by the client
• Troubleshooting access and permission problems with end users

Not included:

• Uploading data such as vessel/crew documents or form instances
• Reviewing uploaded data for compliance with any codes or legislation
• ISM, ISPS, or MLC compliance
• Writing or reviewing manual content
• Building or modifying planned maintenance systems, equipment/inventory lists, or vendor jobs
• Managing crew profiles, leave, or associated crew-management tasks
• Managing access via the users page or Crew List (unless directly instructed by the company)
• Running reports that are available within MMV (e.g. Vessel Mandatory Document Audit, Crew Report)
• Monitoring Hours of Rest records

Contract terms

• 12-month contract, payable monthly
• Not subject to any fleet discounts
• Automatically renewed for another 12 months unless cancelled
• Renewal subject to an automatic 2.5% increase
• Any proposed changes to your portal are documented and provided for approval before implementation