MMV Offline lets a vessel operate without an active internet connection by syncing data whenever connectivity returns. To ensure the system keeps working correctly, sync activity has to be monitored regularly.
What happens if a vessel goes unsynced too long
When 6 months of no sync passes:
- The offline installation stops being able to sync with the cloud.
- The offline system must be completely reinstalled on the vessel's server.
- The reinstall is subject to a $500 reinstall fee. See Offline Support & Re-Installation Costs for details.
How to prevent this — set up sync alerts
MMV strongly recommends that management companies configure offline sync alerts. Alerts automatically notify you if a vessel hasn't synced within a configured number of days, so you can act before the 6-month cutoff.
For step-by-step guidance on setting these up, see the article Check Offline Sync and Set up Alerts in the Administration section of the Fleet Guide.
Recommendations to avoid losing sync capability
- Regularly check the Offline Sync and History Settings for each vessel that has an offline install.
- Configure automatic sync alerts and assign responsible users to monitor the notifications.
- Ensure the vessel's dedicated server has stable connectivity during scheduled sync windows (typically 02:00).
- Contact the MMV Support Team immediately if you notice a vessel hasn't synced for an extended period.
Common questions
Is there any way to recover if we hit the 6-month cutoff?
The only fix is a full reinstall, which costs $500 plus any additional install-time charges. The far cheaper option is to set up alerts so you never hit the cutoff.
What if a vessel is in dry dock or laid up — does the timer still count?
Yes. The 6-month window is measured strictly from the last successful sync. If a vessel is going into lay-up, contact MMV in advance so we can advise on options.