Offline Access for a Vessel

Offline Support & Re-Installation Costs

Last updated · July 2026

Fleet account access: Offline access is coordinated between the vessel's Fleet administrator (yacht management company) and MMV support. The installation itself is performed remotely by MMV once the vessel's server meets the minimum requirements. Offline access is a Fleet-level feature — Sub-Account, Crew, and Payroll users do not manage it.

What the monthly fee covers

The monthly support and maintenance fee of $74 per month covers updates to the offline client and the recurring licence cost, along with any support where the vessel is not at fault.

When additional support charges apply

MMV will apply additional support charges where the vessel is at fault due to:

Hardware problems onboard the vessel's dedicated PC / VM or internal network.
Vessel internet connectivity issues.
Unauthorized access and changes made to the dedicated MMV PC or VM configuration.

In these cases, MMV bills at $150 per hour. MMV will work together with the vessel's IT technician to resolve the issue as quickly as possible.

Re-Installation costs

In some cases a vessel will need MMV Offline reinstalled on a different machine or VM — for example, hardware upgrade, server replacement, or recovering from a 6-month sync inactivity cutoff.

MMV charges a reinstallation fee of $500. This covers one hour of an installation technician's time. Additional time due to vessel-side unavailability is billed at the additional rate of $150 per hour.

Requirements changes over time

The requirements for offline installations have changed over the years. Any re-install must comply with the current System & IT Requirements, and the current Offline Installation Process must be followed.

Re-download of the install file

MMV provides the offline install file valid for 14 days. The first file is free. If it expires before install completes, requesting a new install file costs $200 per request.

Important note on billing: MMV will not bill the vessel directly for services performed where the vessel is managed by a management company. All charges are added to the management company's monthly invoice, and it is the management company's responsibility to pay MMV directly on a monthly basis.

Common questions

What counts as 'unauthorized changes' to the MMV server?

Anything the vessel does to the dedicated MMV server without notifying MMV first — installing other software, changing the auto-sync user's credentials, modifying network settings, applying non-recommended Windows updates, etc. All server changes should be coordinated with MMV support to stay under the monthly fee coverage.

Is the $500 reinstall fee per machine or per install attempt?

Per reinstall. If MMV needs to install on a new machine, it's $500 for the first hour of tech time, plus $150/hour for any additional time. If a single reinstall runs long due to vessel-side issues, the hourly extension applies.