Offline Access for a Vessel

Offline Fees & Recurring Costs

Last updated · July 2026

Fleet account access: Offline access is coordinated between the vessel's Fleet administrator (yacht management company) and MMV support. The installation itself is performed remotely by MMV once the vessel's server meets the minimum requirements. Offline access is a Fleet-level feature — Sub-Account, Crew, and Payroll users do not manage it.

One-time setup costs

A one-time installation fee of $2,572 is billed to either the vessel directly or the management company. This includes the purchase of the system licence and the remote installation itself.

MMV provides an offline installation file valid for 14 days. The first install file is free. Requesting a new one after expiration costs $200 per request.

Recurring monthly costs

A monthly support and maintenance fee of $74 per month per offline client is billed to the management company or vessel.

This monthly fee covers:

Updates to the offline client software
The recurring licence cost
Support in cases where the vessel is not at fault

For details on when additional support charges apply, see Offline Support & Re-Installation Costs.

Billing for offline — management companies

MMV offers two options for how the initial $2,572 installation fee is handled:

Option A — MMV bills the management company

MMV adds the install fee as a line item on the management company's next monthly invoice.

Please note: The management company is responsible for payment to MMV. MMV will not bill the vessel directly and cannot be responsible for collection from the vessel. The bill is generated on the first billing cycle following the offline request and must be paid in full whether or not the installation is complete.

Option B — MMV bills the vessel directly

MMV prepares an invoice for the vessel and sends it via email. Payment must be made prior to the installation process. MMV accepts payment by credit card or wire.

Please note: MMV cannot begin any offline installation until funds are received in full.

Billing for offline — non-managed vessels

MMV bills the vessel directly. An invoice is prepared and sent via email. Payment must be made prior to the installation process, by credit card or wire.

MMV cannot begin any offline installation until funds are received in full.

Common questions

Does the monthly $74 fee cover all support?

It covers support where the vessel is not at fault — software bugs, MMV-side updates, sync questions. It does not cover issues caused by the vessel's own hardware, internet, or unauthorized changes to the MMV server. See Offline Support & Re-Installation Costs for the full breakdown.

If the install fails on our end, do we still pay the $2,572?

If the failure is due to the vessel's server not meeting minimum requirements after MMV was told it did, yes — the install fee is billed regardless of completion. MMV recommends running Belarc and verifying requirements before requesting an install.