Alerts related to a crew member's documents, such as missing, expiring, or unverified documents.
- Go to the Modules menu and click on My Alerts.
- Alerts are categorized by type, such as:
- Document Verification
- New/Updated
- Expiration
- Missing Mandatory Document
Document Verification Alerts
Notifications related to the verification and status of mandatory crew documents, including documents that require review and verification.
- To change the status, click the View icon.
- Click the three-dot menu in the top right corner and select Change Verification Status.
- Select status as:
- Approved
- Conditionally Approved
- Rejected
Enter any relevant comments and click Submit.
New/Updated Alerts
Notifications related to newly added or updated mandatory crew documents, including documents that have been recently uploaded, revised, or replaced.
- To acknowledge the alert, click the View icon.
- Click Acknowledge, enter comments (if any), and then click Submit.
- Alternatively, click the Acknowledge button directly, add comments then submit.
Expiration Alerts
Notifications related to mandatory crew documents approaching or reaching their expiration date, including documents that require renewal or replacement.
- Locate the Expiration Alerts folder.
- Select the relevant document and click View Alert icon.
- Click the three-dot in the top right corner, then select Edit Document.
- Delete the expired file and upload a new version.
- Fill in the required details and click Publish.
The updated document will now appear in the vessel's document list.\
You can also view its history by going to the History tab within the vessel\'s account.
Missing Mandatory Alerts
Notifications indicating that mandatory crew documents are missing and need to be provided or uploaded.
- Locate the Missing Mandatory folder.
- Administrators can Mark a document as Not Applicable (if permitted):
- Click the three-dots and select Mark as Not Applicable
Upload a new document
- Click the Add icon and complete the upload process.
Still need help?
Our support team will pick it up as a support ticket and reply by email.