Your security question is used to verify your identity if you ever need to reset your password using the Forgot Password flow.
Working on the Website
- Click the User Profile icon and select Account Settings.
User Profile menu with Account Settings highlighted - Open the Secret Question dropdown and pick a question you'll always remember the answer to. Enter your Answer. Answers are case-insensitive but must match exactly otherwise. Once done, click Submit.
Account Settings form with Secret Question dropdown, Answer field, and Submit button
Working on the MMV App
We're working on this feature to improve your experience. It will be available soon.
Update your answer later
Return to Account Settings any time to change your question or answer. There's no limit on how often you can update it.
Important: Without a security question and answer set, the Forgot Password flow cannot complete. If you're locked out and you never set one, you'll need a Fleet administrator to reset your account.
Common questions
What if I forget the answer?
Contact your Fleet administrator. They can reset your security question and answer on your behalf.
Can I use any question I want?
No — choose from the preset list in the dropdown. This ensures the recovery flow can display the same question consistently.
Is the answer case-sensitive?
Answers are matched case-insensitively but must otherwise match exactly. Avoid extra spaces.
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