Onboarding is a series of steps you'll complete once, before you come onboard. It covers your account activation, legal consents, profile fill-out, and mandatory document uploads.
Working on the Website: Activate your account
- Open the welcome email you received from ManageMyVessel and click the setup link. The link expires in 14 days.
Welcome email with numbered setup instructions and setup link - Enter a new password (at least 8 characters and at least 1 number), confirm it, and click Submit.
Password and Confirm Password fields with Submit and Cancel buttons - After setting up a new password, a username will be provided. Click Go to Login Page.
Username confirmation screen with Go to Login Page button - Sign in to your account using the username and new password set up.
Sign into Account form with username and password fields
Accept the legal consents
- Read and accept the Terms of Service (click I Agree).
Terms of Service agreement with I Agree button highlighted - If your management company has enabled it, read and accept the Data Subject Consent Form (tick the box, then click I Accept).
Data Subject Consent Form checkbox and I Accept button
Set your regional preferences
- Select a Time zone and Date Format then click Submit.
Time Zone and Date Format dropdowns with Submit button
Set your authentication email
- Enter an Authentication Email — this is used for MFA and password resets, and must be unique in the system.
Email and Authentication Email fields with Submit button
Complete your profile
- Click Edit My Profile.
Setup Your Profile step showing required fields still not completed and Edit My Profile button - Fill in the required fields (marked with*) across each tab: General Information, Passports and Visas, Employment Information, Medical Information, Next of Kin, and Financial.
Profile tabs for General Information, Passports and Visas, Employment Information, Medical Information, Next of Kin, and Financial with incomplete-field warning
Upload mandatory documents
- Under Upload Mandatory Documents, click the Add icon next to the document.
Missing Mandatory Documents list with Add icon next to each document - Upload the file, add an ID, expiration and date of issue if available, then click Publish.
Document form with ID, Expiration, Expiry Reminder, Date of Issue fields and Publish button - Repeat for every document listed as required.
Finish
When you've completed every required field and uploaded every mandatory document, you'll see a confirmation:
Your crew administrator will review and approve your submission.
Working on the MMV App: Activate your account
- Open the welcome email you received from ManageMyVessel and click the setup link. The link expires in 14 days.
- Upon opening the app from your home screen, you will see the instruction screen. Click Go to Login Page.
Go To Log In Page button on the app instruction screen - Login using your username and the new password you set up.
MMV app Log In screen with User Name and Password fields - Upon successful login, you will be directed to the Terms of Service page. Tap I Accept.
Terms of Service agreement in the app with I Agree button highlighted - If required by your management company, you'll be prompted to complete the Data Subject Consent.
Data Subject Consent checkbox and I Accept button in the app
Complete your profile
- Click Edit My Profile.
Setup Your Profile screen in the app showing required fields still not completed and Edit My Profile button - Fill in the required fields (marked with*) across each tab: General Information, Passports and Visas, Employment Information, Medical Information, Next of Kin, and Financial.
App profile tab bar: General, Passport, Employment, Medical, Next of Kin, Financial
Upload mandatory documents
- Under Missing Mandatory Documents, slide the document row to the right and click the Add icon next to the document.
Missing Mandatory Documents list in the app with Add icon revealed by sliding a row right - Upload the file, add an ID, expiration and date of issue if available, then click Publish.
Document form in the app with Expiration, Expiry Reminder, Date of Issue fields and Publish button - Repeat for every document listed as required.
Finish
When you've completed every required field and uploaded every mandatory document, you'll see a confirmation:
Your crew administrator will review and approve your submission.
Common questions
The welcome email link expired — what do I do?
Contact your Fleet administrator to reissue the invitation. They can send a fresh link with a new 14-day window.
Do I need to complete onboarding before I board the vessel?
Yes. Onboarding is designed to be finished before you arrive so the fleet has your documents and details on file. Some documents can be added later, but the fleet decides which.
What's the difference between my main email and my authentication email?
The main email receives portal notifications. The authentication email is used for MFA codes and password resets — it must be unique in the MMV system.
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