If you've forgotten your password and you're using MMV in a web browser, follow this flow. The website sends a Reset Your Password link to your email; clicking the link takes you back to the site to complete the reset.
Start the reset
- On the login page, click Forgot Password?
Sign into Account page with Forgot Password? link highlighted - Pick the identification option that matches what you remember.
Option A: Enter your Username and Click Submit.
Option B: Enter your first name, last name, and the vessel you are associated with, then click Submit.
Option C: Enter your email and click Submit.
Forgot Password form with Username, Name and Vessel, and Email options - After selecting one of the options above, you will also need to complete the Security Code as an additional security verification.
Security Code verification field - Once you've entered one of the required information and completed the security code, click Submit.
- You will receive an authentication email with instructions to reset your password.
Confirmation dialog stating an email with a reset link has been sent
Click the reset link in your email
- Check your inbox for an email from ManageMyVessel — if it's not there, check junk/spam. Click Reset Your Password in the email.
ManageMyVessel password reset email with Reset your password link highlighted - You'll be directed to a screen where you'll need to answer the security question and set a new password.
Reset Password form with Secret Question, Answer, Password, and Confirm Password fields
Common questions
The reset link expired — what now?
Restart the flow from the login page. A new email with a fresh 24-hour link will be sent.
How is this different from the App flow?
The Website sends a clickable Reset link. The App sends an authentication key you type in-app. Both achieve the same result.
I never got the email — what should I check?
Check your spam folder first. If it's still missing, your authentication email may not be current — contact your Fleet administrator.
Still need help?
Our support team will pick it up as a support ticket and reply by email.